Terms of Service
Agentech Ltd ("Agentech", "we", "us") is a company registered in England & Wales, company number 17396129, registered office 128 City Road, London, EC1V 2NX.
1. The service
Agentech provides an AI-powered phone answering and appointment-booking service ("the Service") for businesses, accessed via a phone number, calendar integration, and optional WhatsApp/Instagram messaging automation.
2. Plans and billing
| Plan | Monthly | Setup (one-off) | Minutes |
|---|---|---|---|
| Essential | £149/mo | £299 | 300 |
| Professional | £299/mo | £699 | 600 |
| Multi-site | from £699/mo | from £1,500 | 1,500 |
The setup fee covers building, configuring and testing your assistant, and is payable before build work starts. Plans then renew monthly. Minutes beyond your plan's allowance are billed at 50p/min. Add-ons (WhatsApp agent from £399 one-off, Instagram & Facebook agent from £599 one-off, outbound campaign agent £899/mo plus £1,500 setup, advanced reporting £99/mo) are quoted separately. Agentech Ltd is not currently VAT registered, so no VAT is charged.
3. Deposit and commitment
You can reserve a build with a £99 deposit. It is deducted from your setup fee. If either side decides at the kick-off meeting that the service is not a fit, the deposit is refunded in full; once build work has started it forms part of the setup fee.
We never ask for a commitment longer than three months. After the first three months the service continues month to month until either side gives 30 days' written notice. If you're not satisfied in your first 30 days as a paying customer, we refund that month's fee, as set out in our refund policy.
4. Your responsibilities
You must provide accurate business information for the Service to represent your business correctly, and you're responsible for the accuracy of any information (opening hours, prices, services) you give us to configure your assistant.
5. Acceptable use
You may not use the Service for any unlawful purpose, to make unsolicited marketing calls, or in a way that breaches UK telecoms or data protection law.
6. Liability
The Service is provided "as is." We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Our liability for any claim is limited to the fees you paid in the 3 months preceding the claim, except where liability cannot be excluded by law.
7. Data protection
When the Service handles your callers' and customers' information, you are the data controller and Agentech processes that information on your behalf, only to provide the Service. We put a written data processing agreement in place with you before go-live. Our privacy policy explains how we handle information about you and visitors to our website.
8. Changes
We may update these terms or our pricing with at least 30 days' notice for existing customers.
9. Governing law
These terms are governed by the laws of England and Wales.